Acceptable Use and Customer Verification Policy

Effective Date: April 2, 2026

This policy describes the standards that apply to customers, prospects, and users of NightCurrent Labs LLC's services, including our onboarding, review, and verification practices.

1. Purpose

NightCurrent provides tools that can send messages, automate workflows, and use AI-generated outputs. These capabilities can be misused. To protect our business, our customers, end users, communications providers, AI providers, and the public, we require customers to use the services lawfully and we reserve the right to verify customers and proposed use cases.

2. Customer Information We May Request

As part of onboarding or ongoing review, we may ask for:

  • legal business name, DBA, and jurisdiction of formation;
  • website URL, business email domain, and support contact details;
  • business address and billing contact;
  • description of the proposed use case, target audience, and data sources;
  • examples of messages, campaigns, or workflows to be sent;
  • explanation of how end-user consent is obtained and recorded;
  • proof of authority to use particular phone numbers, domains, or brands;
  • names of owners, administrators, or authorized representatives;
  • tax or corporate records reasonably necessary to verify the business; and
  • any additional information reasonably necessary to assess risk, compliance, or provider requirements.

3. Review Factors

We may review accounts and campaigns based on factors including:

  • business legitimacy and online presence;
  • match between the applicant's identity, domain, and stated use case;
  • marketing practices, consent language, and opt-in flows;
  • complaint history, delivery patterns, or suspicious volume;
  • regulated industries or higher-risk use cases;
  • involvement of third-party lead lists or purchased contacts;
  • sanctions, embargo, or fraud concerns; and
  • communications-provider or AI-provider restrictions.

4. Prohibited or Restricted Uses

The following uses are prohibited unless we expressly approve them in writing, and some may be prohibited entirely:

  • unsolicited marketing or messaging without required consent;
  • illegal robocalling, mass texting, spoofing, caller ID manipulation, or evasion of carrier rules;
  • phishing, malware, fraud, impersonation, scams, deceptive lead generation, or fake reviews;
  • harassment, threats, hate, exploitation, or unlawful surveillance;
  • use involving minors in ways prohibited by law;
  • use involving highly sensitive personal data, protected health information, payment card data, biometric data, or government IDs unless expressly approved;
  • debt collection, political messaging, lending, insurance, employment screening, housing screening, or other regulated workflows without written approval;
  • resale or use by lead brokers, affiliate marketers, or unknown third parties without written approval;
  • attempts to bypass account reviews, number registration rules, or provider safeguards.

5. Customer Obligations

Customers must:

  • provide accurate and complete information during onboarding and throughout the relationship;
  • promptly update material changes to ownership, branding, data sources, or use case;
  • maintain proof of consent where required;
  • process stop, opt-out, and revocation requests promptly;
  • ensure prompts, automations, and user actions are lawful and appropriate; and
  • cooperate with audits, incident reviews, and traceback or provider inquiries.

6. Enhanced Due Diligence

We may require enhanced due diligence for higher-risk use cases or industries. This may include additional identity verification; sample message or campaign review; manual approval of workflows before launch; traffic limits or phased rollout; proof of consent records; and written representations or supplementary terms.

7. Monitoring and Enforcement

We may monitor usage, campaign metadata, complaint rates, opt-out rates, sender reputation, and other trust and safety signals. If we reasonably believe a customer or use case creates legal, security, reputational, or provider risk, we may request additional information; pause specific features, campaigns, or integrations; reduce limits; suspend or terminate the account; or report conduct to applicable providers or authorities where appropriate.

8. Traceback and Cooperation

If communications providers, platform partners, or regulators request information about suspected abuse, spoofing, or unlawful traffic, customers must reasonably cooperate, including by identifying the responsible business, administrators, campaign details, and consent records.

9. No Right to Service

We may decline, suspend, or terminate service at our discretion where necessary to comply with law, provider terms, or risk management obligations.

10. Contact

Questions about this policy or onboarding requirements may be sent to:
legal@nightcurrentlabs.com